Privacy Policy

At Flat Clearance Richmond, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services. By using our services, you agree to the terms described in this policy.

Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, and other contact details.
Property Information: Details about the property you wish to clear, including location, size, and specific requirements.
Transactional Information: Payment details and transaction history related to our services.
Technical Data: IP addresses, browser type, and device information.
Usage Data: Information about how you use our website and services.

How We Use Your Information

We utilize the collected data for the following purposes:

Service Provision: To provide, maintain, and improve our services.
Communication: To respond to your inquiries, send updates, and provide customer support.
Transactional Processing: To process payments and manage transactions.
Marketing: To send promotional materials and inform you about our latest offers, with your consent.
Analytics: To analyze usage patterns and enhance user experience.

Data Storage and Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and is accessible only to authorized personnel.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to legal obligations.
Restriction of Processing: You can request the restriction of processing your personal data under certain conditions.
Data Portability: You can request to receive your personal data in a structured, commonly used format.
Objection: You can object to the processing of your personal data for specific purposes.

To exercise your rights, please contact us through the appropriate channels as specified in this Privacy Policy.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you use our site, enabling us to improve functionality and personalize content.

Essential Cookies: Necessary for the basic operation of the website.
Analytical Cookies: Used to analyze website usage and performance.
Advertising Cookies: Used to deliver relevant advertisements based on your interests.

You can control the use of cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Services

We may collaborate with third-party service providers to facilitate our services. These providers have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.

Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For our legitimate business interests, provided they do not override your rights.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and implementation. The DPO ensures compliance with data protection laws and serves as a point of contact for any privacy-related inquiries.

Effective Date

This Privacy Policy is effective as of April 27, 2024 and remains in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on our website.